Organizations on our Enterprise plan will be able to have our Slack app installed into a Slack Enterprise Grid. By doing so, a single incident.io account can be used for multiple Slack workspaces under the same Slack Enterprise Grid.
🏗️ What have we built?
We have ported all our Slack app features to work the same as a Slack Workspace level install
The incident.io Slack app can be accessed in any Slack Workspaces within the same Slack Enterprise Grid. You can also configure which Slack Workspaces do and do not have access.
The Web Dashboard experience has been improved to cater for a Slack Enterprise Grid install with the following features:
Organization name and logo is set to Slack Enterprise Grid name and logo
Homepage shows Incidents from workspaces you have access to by default. Also able to view incidents from other workspaces.
Filter by Workspace in Incidents, Followups and Insights pages
Set Incident Workspace as a Workflow condition
Define Incident Workspaces for Incident Triggers (PagerDuty, Opsgenie, etc)
Public API
Creating incidents now accept a Slack Team ID to define which Workspace to declare an incident in
Incidents will include Slack Team ID of the Workspace that an incident was declared in
🤷 Criteria for Installing into Slack Enterprise Grid
To enable to install incident.io into a Slack Enterprise Grid, your organization needs to fulfill the following criteria:
Be on an incident.io Enterprise plan
Have exactly one Slack Workspace have incident.io installed within a Slack Enterprise Grid. We currently don't support the merging of incident.io accounts.
Please get in touch with us if you are unsure.
🎁 How to install incident.io into a Slack Enterprise Grid
Prerequisites
To install into a Slack Enterprise Grid, you'll need to be a Slack Admin or Slack Owner.
Setup
Open the incident.io dashboard and go to Settings > Slack Enterprise Grid
Click on "Install into Slack Enterprise Grid"
This will take you through to Slack's installation flow which asks for your confirmation to install incident.io into your Slack Enterprise Grid.
Once completed, you should see your Slack Enterprise Grid settings updated with the details of your Organization.
To add more Slack Workspaces incident io can be access through, click on the "Add workspace" button which will take you to Slack's settings page for Slack Enterprise Grid to choose which workspaces you would like to add.