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Slack Enterprise Grid Install
Slack Enterprise Grid Install

Install our Slack app into a Slack Enterprise Grid to give multiple Slack workspaces access to Engineering Team avatar
Written by Engineering Team
Updated over a week ago

Organizations on our Enterprise plan will be able to have our Slack app installed into a Slack Enterprise Grid. By doing so, a single account can be used for multiple Slack workspaces under the same Slack Enterprise Grid.

๐Ÿ—๏ธ What have we built?

  • We have ported all our Slack app features to work the same as a Slack Workspace level install

  • The Slack app can be accessed in any Slack Workspaces within the same Slack Enterprise Grid. You can also configure which Slack Workspaces do and do not have access.

  • The Web Dashboard experience has been improved to cater for a Slack Enterprise Grid install with the following features:

    • Organization name and logo is set to Slack Enterprise Grid name and logo

    • Homepage shows Incidents from workspaces you have access to by default. Also able to view incidents from other workspaces.

    • Filter by Workspace in Incidents, Followups and Insights pages

    • Set Incident Workspace as a Workflow condition

    • Define Incident Workspaces for Incident Triggers (PagerDuty, Opsgenie, etc)

  • Public API

    • Creating incidents now accept a Slack Team ID to define which Workspace to declare an incident in

    • Incidents will include Slack Team ID of the Workspace that an incident was declared in

๐Ÿคท Criteria for Installing into Slack Enterprise Grid

To enable to install into a Slack Enterprise Grid, your organization needs to fulfill the following criteria:

  1. Be on an Enterprise plan

  2. Have exactly one Slack Workspace have installed within a Slack Enterprise Grid. We currently don't support the merging of accounts.

Please get in touch with us if you are unsure.

๐ŸŽ How to install into a Slack Enterprise Grid


To install into a Slack Enterprise Grid, you'll need to be a Slack Admin or Slack Owner.


  • This will take you through to Slack's installation flow which asks for your confirmation to install into your Slack Enterprise Grid.

  • Once completed, you should see your Slack Enterprise Grid settings updated with the details of your Organization.

  • To add more Slack Workspaces incident io can be access through, click on the "Add workspace" button which will take you to Slack's settings page for Slack Enterprise Grid to choose which workspaces you would like to add.

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