incident.io

Set up rules on priorities and/or working hours in your escalations and other configuration like Round Robin and escalating to Slack

Smart escalation paths

How to take an out of hours escalation and trigger it again in working hours within an escalation path

Rotate between people with a traditional Round Robin between escalations or within a level in an escalation.

Find out how to escalate alerts and incidents to your teams

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you