Being on-call is a critical responsibility, and we’re here to make sure you're fully prepared. This quick guide will help you get set up with the right configuration and easily manage your on-call shifts in the future!
How to set up
When you’re invited to be an on-call responder, you’ll receive an email from us. After that, it’s time to set everything up!
Here’s what we recommend:
1️⃣ Download the mobile app
2️⃣ Check your notification settings
3️⃣ Learn how to request cover and create overrides
4️⃣ Know how to acknowledge (ack) when you get paged
1️⃣ Downloading the mobile app
To get started, download our app from your phone’s app store:
Once the app is installed:
Sign in
Enable push notifications
Enable critical alerts
Verify your phone number
Discover the app
Explore the app to get familiar with these key features:
View incidents and escalations
See your schedules
Test notification sounds
After you have enabled all permissions, we create sensible defaults in your notification settings. These are
High Urgency
Immediately via App and Slack/MS teams
After 1 minute via phone
After 3 minutes via SMS
After 5 minutes via email
Low Urgency
Immediately via email and Slack/MS teams
2️⃣ Checking your notification settings
Want to customize your notifications? You can easily adjust the order of how you get alerted by going to Preferences in the web dashboard.
You can also add more contact methods and change how you want to be notified about upcoming shifts.
3️⃣ Request cover and create overrides
Managing your shifts is simple through the web dashboard, mobile app, or Slack/MS Teams.
Create an override to swap out your scheduled shift
Send a cover request to ask another team member to cover your shift
Read more about managing schedules, overrides and cover requests here!
4️⃣ Acking a page
When you receive a page, you can acknowledge it through any method. This lets you jump straight to the incident channel and start investigating.
If you have multiple escalations for related issues, you can bulk acknowledge them in the mobile app.
Read more about bulk and auto acking here
Other useful commands
/inc or /incident - Creates a new incident
/inc cover me - Create a cover request for your shift
/inc override - Override a shift in your schedule
/inc whoisoncall - See who is on-call