We recommend using a blanket organisation account.

Why? Whoever we authorise against will be assigned as the Zoom meeting 'host', so if you use one of your team members's account:

  • It might be confusing to imply a human created the meeting rather than a Zoom account called "incident.io bot", for example;

  • It will also always be the same human, which might add to the confusion;

  • That team member's calendar will virtually explode;

  • You could lose access to the Zoom integration if the individual leaves.

If you're struggling with the Zoom integration, get in touch!

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