Having responders create a Zoom meeting whenever they start an incident is best practice, but it's also easily forgotten and not very scalable...

We can take on that work for you! We'll automatically generate and surface an individual call URL when an incident is declared, so you have a dedicated 'war room' for every incident.


🛠 Setting Up

You can add Zoom to incident.io and configure auto-call in just a few clicks.

1️⃣ Go to Settings > Integrations

2️⃣ Press 'Connect' next to Zoom

3️⃣ Log In Using a Blanket Account

Clicking 'Connect' will take you to the Zoom Marketplace, where you'll be asked to sign-in and install the app by accepting the permissions*.

⛔️ Make sure to (create/) sign-in with a blanket organisation account!

After authorising the app, you'll be redirected back to the integrations page where Zoom should show as connected.

4️⃣ Turn On auto-call

With Zoom installed, you can now configure it as a provider for the auto-call settings.

Navigate to Settings > Automation

Toggle ON 'Automatically create incident call'. Select "Zoom" as a provider, and hit Save.

All set! 🎉


📞 Automatically creating call links

With this configuration applied, incident.io will create a Zoom meeting whenever an incident is declared.

  • The meeting link will be set to the incident's Call URL, display in the dashboard and anywhere the incident is mentioned.

  • We'll also message about the Zoom meeting in the incident channel, with an easy "Join Call" button.

If you need a leg up with this, get in touch! 👋


💡 Note on permissions

*Installing Zoom will authorise incident.io to:

  • View and manage meetings: so we can create meetings in this users name

  • View and manage recordings: so we can automatically record these meetings (should it be requested)

  • View user information: to help us identify the Zoom user and link them to their Slack identity for debugging of the integration

  • View user settings: to read password requirement settings

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