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Connecting Statuspage to update customers

Pete Hamilton avatar
Written by Pete Hamilton
Updated over a week ago

Did you set up a Statuspage to give real-time status updates to your customers, only to realise no one remembers to update it in the heat of an incident? Or only you really knows how to because every one else spends so little time in the tool?

Fear no more! To solve this, we've brought Statuspage right into Slack.

πŸ›  Setting Up

You can add Statuspage to in just a few clicks.

1️⃣ Go to Settings > Integrations

Then hit Install next to Statuspage.

2️⃣ Fetch your API key from Statuspage

πŸ’‘ We'll outline the steps below, but if you run into any trouble there's a lovely guide from Statuspage about how to create and manage API keys,

First, head to your Statuspage account and hover over the avatar icon in the bottom left.

Press API info > Create key.

Call it something nice and descriptive so it's clear to others what you're using this key for. Then hit Confirm.

3️⃣ Paste the API key into

Copy the token that was generated, and paste it in the Statuspage modal below.

4️⃣ Select the Statuspage pages you'd like to use

Not all plans are able to select multiple Statuspage pages. If you select more than one page, then we'll ask you which page you'd like to edit when you start an update.

5️⃣ Hit Save, and you're all set up with Statuspage! πŸŽ‰

πŸ“’ Creating & Updating Statuspage

Just head over to the incident's Slack channel and hit /incident statuspage!

⛔️ Automatic Statuspage updates are on our roadmap but not available yet 😩

In the meantime, on top of our built-in nudges (see video), you could also set up a Workflow like the one below to remind your team to update Statuspage! πŸ‘‡πŸΌ

πŸ“ Notes

To avoid conflicts, we recommend against making manual changes to any Statuspages that are created by There's some technical reasons for this which we'd happily nerd-out on if you're interested.

If you'd like some help setting up those workflows, get in touch! πŸ‘‹

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