incident.io integrates with Jira so you can colocate follow-ups of incidents with your teams’ planned work.
🎮 What we can do with Jira
There are 2 main features incident.io support with Jira:
Exporting follow-ups as Jira tickets
📤 With Jira connected to incident.io you can export follow-ups via the web dashboard and our Slack app. Information on the ticket such as its title, assignee, and completion is synced back to incident.io, updating the corresponding follow-up.
🤖 You can also configure this to have them automatically exported based on attributes of an incident. This ensures that tickets are created in the right Jira projects without incident responders having to think about it.
Syncing incidents to Jira
When enabled, a Jira ticket will be created to represent each incident in Jira. We automatically sync the incident ticket when the incident is changed in incident.io.
Just like auto-exporting follow-ups, you are also able to configure exactly which Jira projects to create tickets in based on an incident’s attributes.
If an incident has a Jira ticket associated with it, we will mark it as related to any exported follow-ups.
🛠 Setting Up
Integrate Jira (and Confluence) to incident.io via our Atlassian Marketplace app.
Visit our Atlassian Marketplace listing
Click on "Get it now" to install our app into your Jira and/or Confluence site
Next, navigate to your Jira/Confluence site and click on "Apps > Manage Apps"
You should see the incident.io app in this page, click on the row to expand it, then click on the "Get started" button
You will be navigated to a page with a "Link an incident.io organisation" button. Click on it and you will be navigated to the incident.io dashboard
Within incident.io dashboard, verify the incident.io organisation that you'd like to connected to is correctly selected. Hit the "Connect" button
All done!
If you run into any issues, get in touch 👋
☑️ Enabling multiple Jira sites
Depending on your billing plan, you may be able to enable multiple Jira sites to be used in incident.io, allowing incident.io to create tickets in multiple Jira sites.
You can do this by clicking on the edit button next to the site name in the Jira integration settings page, where you will be able to enable more sites.
If you don’t see the desired sites, make sure that you have installed the Atlassian Marketplace app in all sites you'd like to enable.
Frequently Asked Questions
Do you support Jira Components?
Yes, Components are treated as optional fields within your template.