Incident Lead not enough? Want to add and create your own roles, like Incident Manager, or Communications Lead?
1️⃣ Go to Settings > Incident Roles
Add New Incident Role
This will pop up the Role creation modal 👇
What role are you creating? For example, 'Communications Lead'.
Set the Slack command that will assign this role. For example,
/inc role lead @dinesh sets [Dinesh] as the [Lead]. The Communication Lead's could be
comms, such that
/inc role comms @Erlich assigns Erlich to the Communication Lead role.
This is the sub-text that will appear to guide your team in the Roles modal.
This is the instructions we'll send to the person that has been assigned to the role, letting them know what they should do.
Required before closing every incident?
When ticked ☑️, we won't allow an incident to be closed without someone having been assigned this role. This is key for debriefs and reporting/compliance.
💡The Incident Lead is compulsory by default in incident.io, and thus always required.