Creating custom incident roles

Adding more incident roles to

Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Incident Lead not enough? Want to add and create your own roles, like Incident Manager, or Communications Lead?

You can!

1๏ธโƒฃ Go to Settings > Incident Roles

2๏ธโƒฃ Click Add Role

This will pop up the Role creation modal ๐Ÿ‘‡


What role are you creating? For example, 'Communications Lead'.

Slack reference

Set the Slack command that will assign this role. For example, /inc role lead @dinesh sets [Dinesh] as the [Lead]. The Communication Lead's could be comms, such that /inc role comms @Erlich assigns Erlich to the Communication Lead role.


This is the sub-text that will appear to guide your team in the Roles modal.


This is the instructions we'll send to the person that has been assigned to the role, letting them know what they should do.

Require this role to be assigned before an incident is resolved

When ticked โ˜‘๏ธ, we won't allow an incident to be marked as resolved without someone having been assigned this role. This is key for debriefs and reporting/compliance.

๐Ÿ’กThe Incident Lead is compulsory by default in, and thus always required.

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