incident.io

Adding more incident roles to incident.io

Creating custom incident roles

Changing the severity, status, summary and more - on the fly

Updating incident details and broadcasting updates internally

Using Roles to assign ownership during an incident

Pulling in certain teammates based on incident severity, specific affected systems etc.

Use actions to easily co-ordinate activities during an incident

Creating and managing tasks and to-dos during and after incidents

3 ways to generate and attach Zoom/GMeet call links to incidents

List of shortcuts to run your incidents quicker

Point your responders in the right direction, by configuring prompts that ask them to take action.

Pause incidents that aren't currently being worked on.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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