There are quite a few handy shortcuts in incident.io....
🧙🏻♂️The One Command to Rule Them All
If you have to learn just one command, it's /inc while in an incident's #inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident 😍
💡 /inc in any other channel will pop up the incident creation form
⚡️ Other super-commands
Emojis
From an incident's #inc-... Slack channel, you can react to messages with:
Slack Commands
GENERAL | |
| See information on how to get help |
CREATING/UPDATING INCIDENTS | |
| Create an incident |
| Make someone the incident lead 💡 |
| Close the incident |
| Upgrade and downgrade severities 💡 |
| View, assign and unassign roles during the incident |
| Manage custom fields for this incident |
| Update the top level summary of the incident 💡 |
| See a summary of the incident's history so far |
| Create and manage Actions 💡 |
| Change the title of the incident 💡 |
| Update the incident state |
| Shows how long an incident has been running |
| When an incident is in triage, it'll open the 'accept incident' modal |
| When an incident is in triage, it'll open a modal to help you merge the incident into another one |
| When an incident is in triage, it'll open a modal to let you decline the incident and provide an update |
COMMUNICATION | |
| Provide an internal status update to your team about the incident |
| Create and update your public Statuspage |
| Pull in other teammates for help |
| Set a call link 💡 |
POSTMORTEM | |
| View and set postmortem docs 💡 |
| Search for useful links in the incident history |