There are quite a few handy shortcuts in incident.io....
🧙🏻♂️The One Command to Rule Them All
If you have to learn just one command, it's /inc while in an incident's #inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident 😍
💡 /inc in any other channel will pop up the incident creation form
⚡️ Other super-commands
Emojis
From an incident's #inc-... Slack channel, you can react to messages with:
💥 | Turns the message into an Action |
⏩ | Turns the message into a Follow-up |
📌 | Pins the message to the incident's timeline |
📣 | Turns the message into an Update |
Slack Commands
GENERAL |
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| See information on how to get help |
CREATING/UPDATING INCIDENTS |
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| Create an incident |
| Routes you to the dashboards to create a retrospective incident |
| Make someone the incident lead
💡 |
| Mark a live incident as resolved. Once you've done this, you can choose to close the incident or enter the post-incident flow. |
| Mark the incident as canceled. Use this if you've realised that the incident is not actually a problem. |
| Upgrade and downgrade severities
💡 |
| View, assign and unassign roles during the incident |
| Manage custom fields for this incident |
| Update the top level summary of the incident
💡 |
| See a summary of the incident's history so far |
| Create and manage Actions
💡 |
| Create an incident follow-up item. |
| Change the title of the incident
💡 |
| Update the incident status
💡 |
| When an incident is in triage, it'll open the 'accept incident' modal |
| When an incident is in triage, it'll open a modal to help you merge the incident into another one |
| When an incident is in triage, it'll open a modal to let you decline the incident and provide an update |
| Link a related incident |
| Find out how to make the incident private. |
| Hand over responsibilities in an incident to another user. |
| Browse/Trigger decision flows |
| Temporarily pause an ongoing incident |
| Create a stream under the current active incident |
COMMUNICATION |
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| Provide an internal status update to your team about the incident
💡 |
| Request an internal status update from the incident lead |
| Create and update your public Statuspage |
| Pull in other teammates for help.
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| See who is currently on-call for a given team or escalation path |
| Request on-call cover for an upcoming shift |
| Set a call link
💡 |
| Recognize your team for their work |
| Announce the incident in another channel |
POSTMORTEM |
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| View and set postmortem docs
💡 |
| Search for useful links in the incident history |
| View and update an incident's timestamp values |
| Opens a modal showing all the attachments for this incident |
FAQ
Does incident.io support custom slack slash commands?
No, Slack does not allow applications to create custom slash commands as they require explicit approval and need to be consistent across all users of the application.