There are quite a few handy shortcuts in incident.io....
🧙🏻♂️The One Command to Rule Them All
If you have to learn just one command, it's
/inc while in an incident's
#inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident 😍
/inc in any other channel will pop up the incident creation form
⚡️ Other super-commands
From an incident's
#inc-... Slack channel, you can react to messages with:
Turns the message into an Action
Turns the message into a Follow-up
Pins the message to the incident's timeline
Turns the message into an Update
See information on how to get help
Create an incident
Make someone the incident lead
Mark a live incident as resolved. Once you've done this, you can choose to close the incident or enter the learning flow.
Mark the incident as canceled. Use this if you've realised that the incident is not actually a problem.
Upgrade and downgrade severities
View, assign and unassign roles during the incident
Manage custom fields for this incident
Update the top level summary of the incident
See a summary of the incident's history so far
Create and manage Actions
Create an incident follow-up item.
Change the title of the incident
Update the incident state
When an incident is in triage, it'll open the 'accept incident' modal
When an incident is in triage, it'll open a modal to help you merge the incident into another one
When an incident is in triage, it'll open a modal to let you decline the incident and provide an update
Provide an internal status update to your team about the incident
Create and update your public Statuspage
Pull in other teammates for help
Set a call link
Recognize your team for their work
View and set postmortem docs
Search for useful links in the incident history
Does incident.io support custom slack slash commands?
No, Slack does not allow applications to create custom slash commands as they require explicit approval and need to be consistent across all users of the application.