Connect your Zapier account with incident.io to declare incidents when something happens in another system.

First, install the incident.io Zapier app, by clicking "Accept Invite & Build a Zap" on this invite page.

Click "Create Zap" and choose a trigger from one of your other systems. For this example we're using the "incoming email" trigger:

New Inbound Email trigger

In the "Action" section, search for "incident.io":

Searching for incident.io in the

Select the "Create Incident" action:

Click "sign in" to add an API key:

This will open a new window where you can paste in an API Key. Generate one from the "API Keys" section of our dashboard. You'll need to give it permission to create incidents, and view public incidents and organisation settings.

Create API key modal, with

Paste the key into Zapier, and click "Yes, Continue"

Now configure the incident information: the minimum required fields are:

  • "idempotency key": we'll only ever create one incident for each unique value here, so this should be something that uniquely identifies the trigger. In this example, each email is assigned a "Message ID", so using that as the idempotency key means we'll only open one incident for each email.

  • Severity: select this from the dropdown

  • Visibility: whether this incident should be public or private

Set up action section, with

You can also pre-fill custom fields, and assign roles by either email address or Slack user ID.

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