What are incident subscriptions?

Incident subscriptions are a way to stay up-to-date with changes to an incident, without having to dig through the noise happening in its slack channel. Once you're subscribed, when the incident gets an update you'll receive a slack direct message or email containing the details.

How do I subscribe to an incident?

There are two places you can subscribe to an incident: on the web (via the incident homepage) and in Slack (in the incident announcement post). Click the "subscribe" button in either of these places and you'll be notified of any future updates on that incident.

The first time you do this, you'll be prompted to configure how you want to receive notifications - either as a Slack direct message, an email, or both.

Can you subscribe me to certain incidents automatically?

Yes! You can set up a variety of auto-subscription rules on the User Preferences page, which you can find by clicking on your avatar in the dashboard.

Click "add auto-subscribe rule" and configure which conditions should auto-subscribe you to an incident.

You can add as many rules as you'd like, and if an incident matches any of them, you'll be subscribed automatically.

What if I change my mind about how I want to receive subscriptions?

The User Preferences page allows you to choose between receiving subscription notifications via Slack direct message or email.

I want to remove all of my subscriptions. Is there a convenient way to do that?

The bottom section of the User Preferences page contains an "Unsubscribe from All" button that will remove all your subscriptions at once. Bear in mind that if you have auto-subscription rules set up, you will still be subscribed to any new incidents that match their criteria.

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