Declaring incidents

Something has gone wrong, and we need to respond! 🧯

There are 2 ways to kick-off a real incident (you can create test incidents if you want to run experiments and do dry runs without affecting production incidents!).

1️⃣ Use /incident (or /inc)

From any channel in Slack, typing /inc or /incident and hitting Enter will pop up the incident creation form.

💡 Tooltips

• If you know your incident's title/summary, you can type extra text directly at the end of the /incident to pre-fill the incident form's "What's going on?" field (e.g. /inc Website is down)

• Using /incident in a dedicated incident channel (the #inc-... ones) won't declare an incident, but instead will open up a menu of actions on that specific incident (e.g. change the severity, update the Statuspage etc.).

2️⃣ Turn a message into an incident

You just need to hit the 3 built-in dots on a Slack message and click 'Create an incident' 👇🏼 (we explain how to do this in-depth)

Regardless of which method you choose, we'll trigger a form asking for some basic information about the incident - all totally customisable!

💡 In the heat of the moment, you don't even need to fill out the form before hitting Create: by default, we'll kick off a low-severity incident with a randomly generated name (both the name and severity are easy to change later via /inc rename and /inc update).

We'll also tell your team about the new incident via the incident announcements channel (#incidents by default, but you can change the announcement rules).

Ready to rumble! 🧑‍🚒