If you've connected a Slack admin account for privileged Slack access, but you're seeing this message, here's how to resolve it:

There's two reasons you might see this message:

1️⃣ We need privileged Slack access to manage private incident channels.

To manage private incident channels, the connected Slack user must be a Workspace Owner. We'll never automatically invite Slack Admins to private incidents.

2️⃣ Your workspace settings restrict actions to only Workspace Owners

If your workspace settings are set to "Workspace owners only", the connected admin account won't be able to take those actions. Check out our guide to privileged Slack access for more information on these workspace settings.