Depending on your Slack workspace settings, bots and regular users may be restricted from taking certain actions. You can check those settings at app.slack.com/admin/settings, under "Permissions", then "Channel management" and "User groups".
In the "Channel management" section, the first four settings are relevant for incident.io:
🔒 People who can create private channels
If this is set to "Workspace admins and owners only" or "Workspace owners only", we won't be able to create private incident channels. If you'd like to use private incidents you'll need to connect a Slack Workspace Owner.
The connected user will be invited all private incidents, so we recommend creating a Slack user just for this purpose. Learn how here.
📢 People who can create public channels
If this is set to "Workspace admins and owners only" or "Workspace owners only", we won't be able to create incident channels. You'll need to connect a Slack Workspace Admin or Workspace Owner to get started.
The connected user will be invited to all incidents, and appear as the "channel creator" in Slack:
To avoid confusion, we recommend creating a Slack user just for this purpose. Learn how here.
🧹 People who can archive channels
If this is set to "Workspace admins and owners only" or "Workspace owners only", we won't be able to automatically archive old incident channels. Connect a Slack admin or owner to enable this feature.
The connected Slack admin will be added to incident channels to archive them, so we recommend creating a Slack user just for this purpose. Learn how here.
The connected Slack user will only be invited to private incidents if they are a Slack Workspace Owner.
👢 People who can remove members from private channels
If this is set to "Workspace admins and owners only" or "Workspace owners only" the incident.io bot won't be able to remove access to private incidents automatically: they must be removed from the channel first, either by an admin, or by leaving voluntarily.
Connect a Slack Workspace Owner to have incident.io automatically remove private incident participants with /incident revoke.
Note that the connected Workspace Owner will be invited to private incidents. We recommend creating a Slack user just for this purpose. Learn how here.
The settings under "User groups" are also relevant to incident.io:
👥 People who can create and disable user groups
If this is set to "Workspace admins and owners only" or "Workspace owners only", we won't be able to create user groups that reflect the responders currently on call for a schedule.
You'll need to connect a Slack admin or owner to enable this feature.
✍️ People who can can modify user groups
If this is set to "Workspace admins and owners only" or "Workspace owners only", we won't be able to sync the user groups that reflect the current on call responders when there's a shift change.
You'll need to connect a Slack admin or owner to enable this feature.