Can I create retrospective incidents?

Learn how to log incidents that have happened in the past

Lucy Jennings avatar
Written by Lucy Jennings
Updated over a week ago

Sometimes, you may want to record an incident after it has happened, to include it in your reporting and help inform your post-incident processes.

You can choose whether you'd like to announce a retrospective incident so you don't need to worry about worrying folks unnecessarily! By default, workflows don't run on retrospective incidents, but this can be configured in advanced settings.

1️⃣ Head to your dashboard and hit Declare incident.

2️⃣ You'll then choose what type of incident at the top of the form, and select Retrospective incident.

3️⃣ At this point, you'll be asked to supply some information about the retrospective incident. This will include any custom fields associated with incident types that you have set.

You can also choose whether you'd like to announce the incident by checking the box at the bottom of the modal.

4️⃣ You will then be able to add in any timestamps (you'll be able to see any custom timestamps here too!) that will help you in your post-incident process and contribute to your incident analytics.

It will be reflected in your dashboard that this is a retrospective incident, for any folks who are looking into recent incidents!

We'd love any feedback you have on this feature or any issues, you can always get in touch with us at [email protected]!

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