Registering a webhook in Jira Server means that changes to follow-ups that have been exported to Jira will sync back quickly.
You'll need to be a Global Administrator in Jira to register a webhook.
1️⃣ Navigate to System → WebHooks
In Jira, use the cog menu in the top-right to enter System settings.
You may need to enter your password to enter 'administrator mode'.
Near the bottom of the left-hand menu, select WebHooks under 'Advanced':
Near the top-right, click '➕ Create a WebHook':
2️⃣ Configure the destination
Name: 'incident.io'
Status: Enabled
URL: Check Settings → Integrations → Jira Server to find your webhook URL
Description: Leave blank
3️⃣ Add events
Under 'Issue related events', check 'issue created', 'issue updated', 'issue deleted', 'issue link created' and 'issue link deleted'.
All other events can be left disabled.
If you configure a JQL filter here, incident.io will only be able to sync updates to issues matching that filter.
4️⃣ Create the webhook
At the bottom of the page, ensure 'Exclude body' is not checked, and click 'Create'.
🎉 You're all set up!
If your Jira Server is behind a firewall, you'll need to ensure that the firewall allows outbound traffic to app.incident.io. Please contact your customer success manager if we can help with this.