Follow-ups are a really important part of any incident management process, and with incident.io, you can export any remaining follow-ups to issue trackers, such as Jira Cloud.

After you've integrated your incident.io account with your Jira Cloud account, navigate to follow-ups within the dashboard, here you'll be able to see any outstanding and completed follow-ups from incidents you've had. You'll also be able to see if anyone has been assigned the follow-up to complete.

Even better, if someone marks a follow-up as completed in Jira, the follow-ups dashboard in incident.io will reflect this, and vice versa.

Exporting single follow-ups

With your follow-ups dashboard, you can export single follow-ups as new tickets or connect them to existing tickets and choose which project they are exported to.

If you're creating a new ticket, you can assign it to yourself, or someone else, as well as giving them a description.

Connecting follow-ups to existing Jira tickets

Instead of creating a new ticket, you can connect a follow-up to an existing ticket, helping folks close the loop.

Exporting follow-up in bulk

Select all the follow-ups you'd like to export and click Apply Bulk Actions.

This will allow you to bulk export tickets to one project. You can give a description here and add an assignee and any labels needed.


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