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Installing incident.io in Microsoft Teams
Installing incident.io in Microsoft Teams

A step by step guide to installing incident.io with Microsoft Teams.

incident.io Engineering Team avatar
Written by incident.io Engineering Team
Updated over 4 months ago

To sign up for incident.io using Microsoft Teams, please visit this link.

You can read more about the permissions we ask for.

Signing up

Step 1: Sign in with Microsoft

Step 2: Consent to permissions

We need these permissions to identify you, so you don’t need to tick “Consent on behalf of your organisation”.

Step 3: Select a plan

Select a plan that would be a good fit for your organisation. This will help us connect you with the right people on our team.

Step 4: Grant “global permissions”

You must be a Microsoft admin to proceed with this step. If you'd like to learn more about our permissions, we have an Intercom article.

This is the first of two steps that both look fairly similar, beware!

Installing our Teams app

Automatically

Step 1: Grant us temporary permissions

In this part, we temporarily ask for permission to create a new “Incidents” team in Teams, and install our app to it. This may take a few minutes.

Manually

If you don't want to give us permission, or your Microsoft tenant doesn't allow us to install the application automatically, then:

  1. Create a new "Incidents" team — or choose a team you wish to reuse.

  2. Right click on the team, and choose "Manage team".

  3. Go to the "Apps" tab and click "Get more apps".

  4. Search for "incident.io" and click through to our listing.

  5. In the "Add" dropdown, click "Add to team".

  6. Choose the team to install us into.

  7. Click "Set up" at the bottom right.

Once that's done, you should be able to go back to https://app.incident.io, and declare an incident.

You're done!

There should be a new “Incidents” team with a “General” channel and an incident.io tab where you can declare an incident.

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