Slack Enterprise Grid

Install our Slack app into a Slack Enterprise Grid to give multiple Slack workspaces access to Engineering Team avatar
Written by Engineering Team
Updated over a week ago

Organizations on our Enterprise plan will be able to have our Slack app installed into a Slack Enterprise Grid. By doing so, a single account can be used for multiple Slack workspaces under the same Slack Enterprise Grid.

πŸ—οΈ What have we built?

  • We have ported all our Slack app features to work the same as a Slack Workspace level install

  • The Slack app can be accessed in any Slack Workspaces within the same Slack Enterprise Grid. You can also configure which Slack Workspaces do and do not have access.

  • The Web Dashboard experience has been improved to cater for a Slack Enterprise Grid install with the following features:

    • Organization name and logo is set to Slack Enterprise Grid name and logo

    • Homepage shows Incidents from workspaces you have access to by default. Also able to view incidents from other workspaces.

    • Filter by Workspace in Incidents, Followups and Insights pages

    • Set Incident Workspace as a Workflow condition

    • Define Incident Workspaces for Incident Triggers (PagerDuty, Opsgenie, etc)

  • Public API

    • Creating incidents now accept a Slack Team ID to define which Workspace to declare an incident in

    • Incidents will include Slack Team ID of the Workspace that an incident was declared in

🀷 Criteria for Installing into Slack Enterprise Grid

To enable to install into a Slack Enterprise Grid, your organization needs to fulfill the following criteria:

  1. Be on an Enterprise plan

  2. Have exactly one Slack Workspace have installed within a Slack Enterprise Grid. We currently don't support the merging of accounts.

Please get in touch with us if you are unsure.

🎁 How to install into a Slack Enterprise Grid

Please contact us to configure Slack Enterprise Grid on your account.

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