Triage and active incidents can be merged into other active incidents. Read up on how to use triage incidents if you've not come across these before.

In the incident channel, you'll see a message saying that the incident is in triage. If you select "Merge", you'll be asked which incident you would like to merge the incident into.

The message looks like this:

You can also do this from our Dashboard, by selecting "Share update", and then choosing the "Merge" option.

You can merge an active incident when doing an incident update (as above), or by using the /inc merge Slack command.

First, we update the incident to say it's been merged:

We then move across all attachments from the old incident to the new one, and then post a message into the new incident to say it has had another incident merged into it.

The old incident will no longer appear in insights, and other incident statistics.

Currently, we don't do anything with properties of the old incident (e.g. severities, custom fields) — the new incident will retain all of its existing properties.