Our plans are all offered on a per-responder basis, and can be unlocked on monthly or annual billing.

💡 Both monthly and annual billing are available on Starter and Pro Plans.


📅 Monthly billing

If you pay monthly, we’ll automatically:

  • Calculate your number of responders based on product usage; and

  • Bill your credit card accordingly at the end of each month, based on the cumulative number of responders that you have accrued since installing incident.io

🖍 Example (based on Pro Plan)

Month

Users

Total $ charged end of month

Month 1

You activate your Pro Plan with 5 responders using the product

5 responders * $28/responder = $140

Month 2

3 additional Slack users become incident responders

8 responders * $19/responder = $224

Month 3

No new responders (because you declared no incident, or you declared incidents with the same 8-responder team)

8 responders * $19/responder = $224

🚨 You can manually remove/downgrade responders from the dashboard at any time if e.g. one of your responders gets promoted to a managerial oversight role, or leaves your company.


🧧 Annual billing

If you pay annually:

  • When you sign up, you’ll decide how many responders you would like for the year based on your own internal estimate

  • You’ll be charged up front for a 12-month contract for this number of responders

  • If you grow faster than planned and have more responders than you estimated, we will automatically:

    1. Adjust your number of responders based on product usage; and

    2. Bill you at the end of each month (either automatically via credit card or by invoice) for the additional responders pro-rated for the remainder of the year

🖍 Example (based on Pro Plan)

Month

Users

Total $ charged end of month

Month 1

You activate your annual Pro Plan with 50 responders using the product

50 responders * $23/responder * 12-month contract = $13,800

Month 2

No new responders (because you declared no incident, or you declared incidents with the same 50-responder team)

$0! 🎉

Month 3

5 additional Slack users become incident responders mid-month, exceeding the 50 responders in the original contract

5 responders * $23/responder * 9.5 months remaining of yearly contract = $1,092

🚨 You can manually remove/downgrade responders from the dashboard at any time if e.g. one of your responders gets promoted to a managerial oversight role, or leaves your company.

Did this answer your question?