Our plans are all offered on a per-responder basis and can be unlocked on monthly or annual billing. You can manage your billing information in the Billing settings.
💡 Both monthly and annual billing are available on Starter, Pro and Enterprise Plans.
⭐️ Head to our Pricing page to see all plans and information!
📅 Monthly billing
If you pay monthly, we’ll automatically:
Calculate your number of responders based on product usage; and
Bill your credit card accordingly at the end of each month, based on the cumulative number of responders that you have accrued since installing incident.io
🧧 Annual billing
If you pay annually:
When you sign up, you’ll decide how many responders you would like for the year based on your internal estimate.
You’ll be charged upfront for a 12-month contract for this number of responders.
If you grow faster than planned and have more responders than you estimated, we will automatically:
Adjust your number of responders based on product usage; and
Bill you at the end of each month (either automatically via credit card or by invoice) for the additional responders pro-rated for the remainder of the year
📟 On-call responders
If you are adding users when creating schedules who don't have On-call enabled, we'll send you a confirmation modal below to ask after you try to save a schedule.
🚨 You can manually remove/downgrade responders from the dashboard at any time if e.g. one of your responders gets promoted to a managerial oversight role, or leaves your company.