Our plans are all offered on a per-responder basis, and can be unlocked on monthly or annual billing. You can manage your billing information in the App.
💡 Both monthly and annual billing are available on Starter and Pro Plans.
📅 Monthly billing
If you pay monthly, we’ll automatically:
Calculate your number of responders based on product usage; and
Bill your credit card accordingly at the end of each month, based on the cumulative number of responders that you have accrued since installing incident.io
🖍 Example (based on Pro Plan)
Month | Users | Total $ charged end of month |
Month 1 | You activate your Pro Plan with | 5 responders * $28/responder = $140 |
Month 2 |
| 8 responders * $19/responder = $224 |
Month 3 | No new responders (because you declared no incident, or you declared incidents with the same | 8 responders * $19/responder = $224 |
🚨 You can manually remove/downgrade responders from the dashboard at any time if e.g. one of your responders gets promoted to a managerial oversight role, or leaves your company.
🧧 Annual billing
If you pay annually:
When you sign up, you’ll decide how many responders you would like for the year based on your own internal estimate
You’ll be charged up front for a 12-month contract for this number of responders
If you grow faster than planned and have more responders than you estimated, we will automatically:
Adjust your number of responders based on product usage; and
Bill you at the end of each month (either automatically via credit card or by invoice) for the additional responders pro-rated for the remainder of the year
🖍 Example (based on Pro Plan)
Month | Users | Total $ charged end of month |
Month 1 | You activate your annual Pro Plan with | 50 responders * $23/responder * 12-month contract = $13,800 |
Month 2 | No new responders (because you declared no incident, or you declared incidents with the same | $0! 🎉 |
Month 3 |
| 5 responders * $23/responder * 9.5 months remaining of yearly contract = $1,092 |
🚨 You can manually remove/downgrade responders from the dashboard at any time if e.g. one of your responders gets promoted to a managerial oversight role, or leaves your company.