Account Admin

Managing your incident.io account

16 articles in this collection
Written by Pete Hamilton and Stephen Whitworth

Permissions

Can we set different user permissions?

Written by Pete Hamilton
Updated this week

Can I delete users from incident.io?

Written by Pete Hamilton
Updated over a week ago

Billing & Pricing

Our Pricing Plans

Starter, Pro and Enterprise packages explained

Written by Stephen Whitworth
Updated over a week ago

Billing methods and mechanics

How we calculate your number of seats

Written by Stephen Whitworth
Updated over a week ago

What is a 'Responder' in incident.io?

Who is considered a Responder (paid user) vs. a Viewer (free seat)?

Written by Stephen Whitworth
Updated over a week ago

Deleting your account

How to delete your incident.io account or cancel your subscription

Written by Pete Hamilton
Updated over a week ago

Will I become a paid user if I use an incident tutorial?

Running incident tutorials does not make you a paid user - learning is free!

Written by Stephen Whitworth
Updated over a week ago

Security & Data Privacy

What platform does incident.io run on?

Where we are hosted

Written by Pete Hamilton
Updated over a week ago

Can you delete our data?

Written by Pete Hamilton
Updated over a week ago

Where is our data stored?

Written by Pete Hamilton
Updated over a week ago

How do you store our incident data?

Written by Pete Hamilton
Updated over a week ago

What data do you collect?

Written by Pete Hamilton
Updated over a week ago

Are you SOC2 compliant?

Written by Pete Hamilton
Updated over a week ago

What Slack permissions and access scopes do you require?

Written by Pete Hamilton
Updated over a week ago

How do you authenticate users?

Written by Pete Hamilton
Updated over a week ago

Are you approved by Slack?

Written by Pete Hamilton
Updated over a week ago