Suggested follow-ups are given when an incident is resolved. We look back through the channel and spot anywhere follow-ups were discussed. We then match these against actions and follow-ups that are already created.
If we spot any that we think are missing we’ll bring them up as suggestions within the channel. You can then easily create follow-ups of the back of these suggestion.
Demo
Configuration
Suggested follow-ups are available to Pro and Enterprise customers. It is "on" by default. To check if it's enabled, head to Settings > AI.
FAQ
How do you use AI?
Please find more details in this article.