We believe you create two types of actions during an incident – those that need doing now and those that should be followed up after an incident has been closed.

Actions that need doing now might be:

While follow-ups could be:

You can learn more about actions here.

There are three ways you can do this:

1️⃣ React with the :fast_forward: ⏩ emoji to any Slack message within the incident channel

You can then export the follow-up to an issue tracker, via the Incident Homepage (or directly in Slack for Jira).

2️⃣ Use the command /inc follow-up, to create new follow-ups and post any open follow-ups within the channel

3️⃣ Create the follow-up directly in your issue tracker, and paste a link into the Slack channel

If a follow-up is exported to an external issue tracker like Jira, we'll listen for changes and keep the follow-up in line on our side.

If it isn't, you can manage it via Slack (using /inc follow-ups) or via the incident homepage from the Follow-ups tab.

You can also assign a Priority to a follow-up, to help drive Policies and communicate the difference between follow-ups. You can read more about Follow-up Priorities.

You can track follow-ups from the Follow-ups page in the web dashboard. This allows you to see the status of follow-ups across all your incidents, as well as take actions such as sending reminders and bulk-editing follow-ups.