Using Linear to track your team's tasks? Using Linear to triage your team's tasks?
This is how you can export your incident to-dos to Linear to keep everything centralized, and automatically assign tasks according to your incident schedules.
🎮 What we can do with Linear
✨ Assign triage tickets automatically
If you use On-call with incident.io, you can combine this with Linear's Triage functionality to automatically action triage tasks to who is currently on call on your incident.io schedules.
➡️ Exporting follow-ups
1️⃣ Export your incident follow-ups to Linear;
2️⃣ Sync the status of your tasks between Linear and incident.io, so you can work in Linear without worrying about updating statuses manually in incident.io!
3️⃣ Bulk Exports through the Follow-ups tab.
4️⃣ Export templates, this enables you to pre-set values to fields that can be used when exporting follow-ups.
5️⃣ Auto-exports to Linear, you can automate the export process of follow-ups based on certain incident criteria, such as severity, and specific custom fields such as responsible teams
... get in touch to give us your wishlist!
🛠 Setting Up
Adding Linear to incident.io is simple.
1️⃣ Go to Settings > Integrations
Hit Connect next to Linear.
2️⃣ Log into Linear
💡We currently only support one single Linear workspace.
3️⃣ Enable a Triage action for your team on Linear
In linear.app/settings/teams/your-team/triage, select Notify or Assign as a Triage action and click Use schedule to pick which incident.io schedule you want to automatically use.
That's it! 🎉
FAQ
What follow-up data is synced to and from Linear?
Status, Title, Description, and Assignee will all go from Linear to incident.
The Title and Description fields will go from incident to Linear.
What schedule data is synced to Linear?
Schedule name and times for the next 5 weeks will go from incident to Linear.
What if I have multiple rotas in incident.io, who will be assigned to the triage tickets in Linear?
Linear will assign the person which comes from the first rota hat is active
Example: If you have a rota 9am-5pm and a rota 5pm-12am, then we'll return whoever is on shift for each of those. But it you have a first rota that's 24/7, the person on that will always be assigned to the Linear triage tickets.
If you run into any issues, get in touch 👋