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Can we change where incidents get announced?
Can we change where incidents get announced?

How to change the channel where announcements are posted Engineering Team avatar
Written by Engineering Team
Updated over a week ago

Absolutely! 😊

By default, we'll announce new incidents and updates in the #incidents channel. However, if you have an existing channel you'd like to use (e.g. #engineers), or want to add some conditional announcements (e.g. announce critical incidents in #customer-support too), you can.

1️⃣ Go to Settings > Announcements

2️⃣ From there, you can re-direct all announcements to a different channel to #incidents, and also create a new announcement rule for any specific incident types or severities that you'd like to call out in a separate channel👇

🚨 Make sure not to delete whichever channel you are using for default announcements (#engineers, #incidents or any other)!

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