Eliminate the hassle of manually exporting follow-ups by configuring them to export automatically to your issue tracker.
This guide walks through the configuration process and demonstrates how to auto-export follow-ups to specific projects based on incident details, like custom field values.
Before configuring the auto-export rules, ensure that you have the correct issue tracker providers installed as integrations.
Navigate to Settings → Integrations, and install your issue tracker.
Configure Export Templates
When auto-exporting a follow-up, an export template will be used to set certain properties of the issue, for example:
The project the issue is assigned to
The user that owns the issue
Labels that are added to the issue
Navigate to Settings → Follow-ups, and add a new export template.
Navigate to Settings → Follow-ups, and enable auto-export.
Out of the box, the export template you just created will be used to automatically export all follow-ups from all non-private incidents.
If you would like to configure when follow-ups should be automatically exported, and which export template should be used, then you will need to add a new condition.
In the example below:
If the incident's
Affected Teamcustom field is set to
Then automatically export the incident's follow-ups using the
ProductOps Team Export Template
If the custom field does not match, then do not automatically export follow-ups for the incident
The example above has configured the fallback behaviour to not automatically export follow-ups if conditions do not match, however you can instead select a default template to be used.
This will ensure that follow-ups will always be automatically exported for each incident.
By default, auto-exporting of follow-ups is disabled for private incidents, however you can enable this on the Settings → Follow-ups page.