In the confusion of an incident, it's easy to miss (or simply forget!) who's fixing what. And once the incident is closed, we stack up to-dos during debriefs, just to find them alive and well 3 months down the line when you just 'feel like you've seen this before'... 👀
With Actions and Follow-Ups, incident.io helps you:
Jot down and keep track of what's being done - and who's doing it - during an incident instead of keeping it all in someone's head (usually that of the incident lead...)
Capture to-dos and export/sync them to your issue tracker post-incident
🧯 Capturing an Action/Follow-Up
New actions can be added in 3 ways.
(to turn into a Follow-Up, simply pick 'After the Incident' from the 'When does it need to be done?' drop-down)
Reacting with the
Via the incident's homepage in the web app
When an action is created, we show the whole channel an
I'm on it! button, allowing teammates to quickly assign the action to themselves.
⚡️ Getting a quick overview of who's doing what
/incident actions to quickly list and edit all actions/follow-ups, their status, owners, and more.
💡Every interaction with your incident actions appears on your incident timeline, too.
🖲 Exporting to issue trackers
Although issue trackers are not quite what you need when you're looking for some fast lightweight coordination in the middle of an incident, they should be (and probably are!) your central hub for to-dos.
Once you've added the integrations, you can export actions from incident.io to your issue trackers (Jira, GitHub, Linear and Shortcut presently), from both the Incident Homepage and the Follow-ups page.
🪄 We will sync the status of your actions, so you don't need to worry about updating that manually in incident.io!
💡 Whilst it's a fairly simple setup for now, in the near future we'll be introducing all sorts of convenient tools to help you stay on top of your incident actions: bulk exports, prioritisation, nudging for actions which haven't been completed, or introducing the ability to set SLAs depending on the urgency of the action etc. Get in touch to give us your wishlist!
📊 Analysing Follow-Ups Performance
Most leaders we talk to flag how often follow-ups become a "stick it in an issue tracker and then inevitably forget about it" exercise.
We help you avoid this!
1️⃣ The Follow-Ups section helps you keep on top of your outstanding follow-ups 👇🏼
2️⃣ Insights has some performance analytics on Follow-Ups 👇🏼