incident.io

Painlessly gather the main events of the incident for post-mortems and compliance.

Generating your incident timeline

Use follow-ups to track and monitor things that you want to do after an incident has been resolved.

Customising, generating and sharing post-mortems in incident.io

Learn about assigning priorities to your follow-ups to better convey their importance.

How to use the shoutout command in an incident

Use policies to enforce your organisation rules within incident.io

How to share your post-mortems to help your teams learn valuable lessons, powerful insights, and improvements to how you handle incidents

What is an incident debrief, and how can they be attached/detached from an incident.

Who you should choose to be the default assignee and what you should expect to happen

Set expectations about how long it should take to complete a post-incident task to ensure that incidents are closed quickly.

Write post-mortems within incident.io to create one source of truth for your data, and benefit from richer AI suggestions.

Get value from your incidents by running a great post-incident process

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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