incident.io

Provide your customers with a dedicated phone number for urgent support

Live call routing

Charlie Kingston

George Mabey

incident.io Engineering Team

Connect all of your alerts, configure a schedule for every team, and have confidence that the right people will be notified every time

On-call

Learn more about alerts, escalation paths and schedules to help you get the most out of your on call experience.

Getting started with On-call

Get ready for your first On-call shift with incident.io

Get started as an On-call responder

Learn how to configure manual escalations and incidents so your team can easily page the right teams when something goes wrong

Creating incidents manually

How to use Catalog to automate and ease your configuration with On-call

Using Catalog with On-call

Import your PagerDuty schedules and escalation policies to get started with incident.io On-call

Importing schedules and escalation policies from PagerDuty

Get started with On-call

Understand how your On-call responders' notification are set up over time to ensure that they are reachable in the event of an issue.

On-call Readiness Insights

Migrating to incident.io

See how you can request cover, override and view your schedules in the dashboard, slack and mobile!

Cover me, overrides and schedules

How to set up your notifications and preferences to alert you the right way

On-call notifications and preferences

Setting up notifications on iOS and Android

Bulk acknowledging escalations

What determines if you're on call?

Norberto Lopes

Being on call as a responder

Create schedules to tell us who should be on-call when

Building schedules

If you have been using another tool for on-call, here's how to bring your current schedules to incident.io

Importing and duplicating schedules

Understand how rotations are calculated at incident.io

Rotation calculation in Schedules

Integrate with your HRIS and subscribe to public holidays to make scheduling your On-call shifts easier.

View holidays in On-call schedules

If you want to see who's on call straight from Slack, you can sync incident.io schedules to Slack user groups.

How to Sync Your On-Call Schedules with Slack User Groups

Herbert Gutierrez

How to schedule your team to on call shifts effortlessly

Schedules

Set up rules on priorities and/or working hours in your escalations and other configuration like Round Robin and escalating to Slack

Smart escalation paths

How to take an out of hours escalation and trigger it again in working hours within an escalation path

Delaying an out of hours escalation until working hours begin

Rotate between people with a traditional Round Robin between escalations or within a level in an escalation.

Round Robin in Escalation paths

Find out how to escalate alerts and incidents to your teams

Escalation Paths

on-call schedule notifications in a specific date format.

Can we change the date format in email notifications?

Understanding priority, urgency, and severity

Why can't I ack my page via SMS?

FAQs

Login

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you