incident.io

Learn more about alerts, escalation paths and schedules to help you get the most out of your on call experience.

Getting started with On-call

Create schedules to tell us who should be on-call when

Building schedules

Want to auto-set your teams from incoming alerts?

Escalating to the right team from an alert

This article outlines how you can use Catalog to automatically set an escalation path based on another field e.g. affected feature(s)

Dynamically setting an escalation path

How to set up your notifications and preferences to alert you the right way

On-call notifications and preferences

Setting up notifications on iOS and Android

If you want to see who's on call straight from Slack, you can sync incident.io schedules to Slack user groups.

How to Sync Your On-Call Schedules with Slack User Groups

Set up rules on priorities and/or working hours in your escalations and other configuration like Round Robin and escalating to Slack

Smart escalation paths

Rotate between people with a traditional Round Robin between escalations or within a level in an escalation.

Round Robin in Escalation paths

Paging without incidents

How to filter your alert routes to create most efficient escalations and incidents

Creating escalations and incidents from alerts

Integrate with your HRIS and subscribe to public holidays to make scheduling your On-call shifts easier.

View holidays in On-call schedules

If you have been using another tool for on-call, here's how to bring your current schedules to incident.io

Importing and duplicating schedules

How to take an out of hours escalation and trigger it again in working hours within an escalation path

Delaying an out of hours escalation until working hours begin

Understand how rotations are calculated at incident.io

Rotation calculation in Schedules

Understand how your On-call responders' notification are set up over time to ensure that they are reachable in the event of an issue.

On-call Readiness Insights

incident.io Engineering Team

Herbert Gutierrez

George Mabey

Connect all of your alerts, configure a schedule for every team, and have confidence that the right people will be notified every time

On-call management

on-call schedule notifications in a specific date format.

Can we change the date format in email notifications?

Understanding priority, urgency, and severity

FAQs

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