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Updating an incident's status and details

Changing the severity, status, summary and more - on the fly

Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Want to update specific incident details (e.g. severity, status, roles, summary etc.) without broadcasting a full-blown status update?

You can do this from the incident's Slack channel (#inc-...) at the speed of light ⚑️, with just a few handy Slack commands (there are more!)


πŸ§™β€β™‚οΈ The One Command to Rule Them All:

/incident

From the incident's Slack channel (#inc-...), this will make a drop-down appear of everything you need to update an incident's details.

Easy peasy lemon squeezy πŸ‹


For the power users out there, you can also use the following quick shortcuts:

Update the incident's severity

/incident severity

Update the incident's status

/incident status (or /inc resolve to directly mark a live incident as resolved)

Update the incident's summary

/incident summary

Update the roles/lead

/incident roles or /incident lead

/incident fields

Update Actions

/incident actions

πŸ’‘ Some (and soon all!) details are also editable from the web app on the incident's Homepage.

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