Want to update specific incident details (e.g. severity, status, roles, summary etc.) without broadcasting a full-blown status update?
You can do this from the incident's Slack channel (#inc-...) at the speed of light ⚡️, with just a few handy Slack commands (there are more!)
🧙♂️ The One Command to Rule Them All:
/incident
From the incident's Slack channel (#inc-...), this will make a drop-down appear of everything you need to update an incident's details.
Easy peasy lemon squeezy 🍋
For the power users out there, you can also use the following quick shortcuts:
Update the incident's severity |
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Update the incident's status |
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Update the incident's summary |
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Update the roles/lead |
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Update Custom Fields |
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Update Actions |
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💡 Some (and soon all!) details are also editable from the web app on the incident's Homepage.