Want to update specific incident details (e.g. severity, status, roles, summary etc.) without broadcasting a full-blown status update?
You can do this from the incident's Slack channel (
#inc-...) at the speed of light ⚡️, with just a few handy Slack commands (there are more!)
🧙♂️ The One Command to Rule Them All:
From the incident's Slack channel (
#inc-...), this will make a drop-down appear of everything you need to update an incident's details.
Easy peasy lemon squeezy 🍋
For the power users out there, you can also use the following quick shortcuts:
Update the incident's severity
Update the incident's status
Update the incident's summary
Update the roles/lead
Update Custom Fields
💡 Some (and soon all!) details are also editable from the web app on the incident's Homepage.