All Collections
Creating & Running incidents
Creating & Running incidents
Declare, collaborate and communicate around incidents
+10
40 articles in this collection
Written by
Chris Evans,
Stephen Whitworth,
Lisa Karlin Curtis
and 10 others
Decision Flows
Use a Decision Flow to help guide you during an incident
Written by
Devin Heater
Updated over a week ago
Quick Actions
Learn how to create and customize Quick Actions
Written by
Devin Heater
Updated over a week ago
Creating a new incident
Declaring incidents
How to kick off an incident 🔥
Written by
Chris Evans
Updated over a week ago
Can I create retrospective incidents?
Learn how to log incidents that have happened in the past
Written by
Lucy Jennings
Updated over a week ago
Incident Types
Use Incident Types to optimise your response for the situation at hand
Written by
Martha Lambert
Updated over a week ago
Incident Lifecycle
Customise your Incident Lifecycle to your specific incident management process
Written by
Andy Provan
Updated over a week ago
Triaging your incidents
Not sure if you're looking at a problem? Open your incident in triage first.
Written by
Milly Leadley
Updated over a week ago
Inviting teammates to incidents
How to add team members to incident.io
Written by
Stephen Whitworth
Updated over a week ago
Customising your incident creation form using Custom Fields
Use Custom Fields to tag incidents and capture more information
Written by
Chris Evans
Updated over a week ago
Managing ongoing incidents
Creating custom incident roles
Adding more incident roles to incident.io
Written by
Chris Evans
Updated over a week ago
How do I add attachments to incidents?
Written by
Lucy Jennings
Updated over a week ago
Updating an incident's status and details
Changing the severity, status, summary and more - on the fly
Written by
Chris Evans
Updated over a week ago
Setting reminders and nudges in incident.io
Written by
Chris Evans
Updated over a week ago
Sharing status updates with your team
Updating incident details and broadcasting updates internally
Written by
Chris Evans
Updated over a week ago
Knowing who's in charge
Using Roles to assign ownership during an incident
Written by
Chris Evans
Updated over a week ago
Escalating incidents
Pulling in certain teammates based on incident severity, specific affected systems etc.
Written by
Chris Evans
Updated over a week ago
Actions and follow-ups
Use actions and follow-ups for tasks during and after incidents
Written by
Lucy Jennings
Updated over a week ago
Keeping track of who's doing what
Creating and managing tasks and to-dos during and after incidents
Written by
Chris Evans
Updated over a week ago
Keeping your customers in the loop
Managing external communications
Written by
Chris Evans
Updated over a week ago
Creating and linking video call URLs for digital 'war rooms'
3 ways to generate and attach Zoom/GMeet call links to incidents
Written by
Chris Evans
Updated over a week ago
Shortcuts cheatsheet
List of shortcuts to run your incidents quicker
Written by
Chris Evans
Updated over a week ago
Learning from incidents
Generating your incident timeline
Painlessly gather the main events of the incident for debriefs and compliance
Written by
Lisa Karlin Curtis
Updated over a week ago
Creating Postmortems in 2 clicks
Customising, generating and sharing post-mortems in incident.io
Written by
Chris Evans
Updated over a week ago
Shoutouts
How to use the shoutout command in an incident
Written by
Devin Heater
Updated over a week ago
Policies
Use policies to enforce your organisation rules within incident.io
Written by
Rory Bain
Updated over a week ago
FAQs
Subscribing to Incidents
Incident subscriptions allow you to receive notifications whenever an incident is updated without having to be a member of its slack channel
Written by
Benji Sidi
Updated over a week ago
Can we run workflows on private incidents?
Automating processes on private incidents
Written by
Esther Delignat
Updated over a week ago
Can I delete or hide an incident?
Hiding an incident
Written by
Chris Evans
Updated over a week ago
I have existing incident channels, can those be imported?
How to import existing incident Slack channels, along with the key events that happened.
Written by
Charlie Revett
Updated over a week ago
Can I reopen an incident?
What to do if you need to reopen a closed incident
Written by
Connie Mills
Updated over a week ago
Can we edit the timeline?
Written by
Lisa Karlin Curtis
Updated over a week ago
Can we change where incidents get announced?
How to change the channel where announcements are posted
Written by
Lisa Karlin Curtis
Updated over a week ago
Can we create conditional Custom Fields?
Making Custom Fields appear only if fields have a given value
Written by
Lisa Karlin Curtis
Updated over a week ago
Why can't I see all my team in the drop-down of incident roles?
If it looks like team members are missing, check these 2 things
Written by
Lisa Karlin Curtis
Updated over a week ago
Can we create incidents from a Jira/GitHub/Linear ticket?
Written by
Lisa Karlin Curtis
Updated over a week ago
Can we create incidents or actions from an existing Slack message?
Written by
Chris Evans
Updated over a week ago
Can I rename an incident?
Using "/inc rename"
Written by
Chris Evans
Updated over a week ago
Can we automatically create incidents?
Programatically declaring incidents
Written by
Martha Lambert
Updated over a week ago
Can we mark incidents as sensitive and restrict access?
Declaring sensitive incidents as private to limit visibility and restrict permissions
Written by
Lisa Karlin Curtis
Updated over a week ago
Can we run fake incidents to sandbox incident.io?
Declaring test incidents to play around and test settings and flows
Written by
Chris Evans
Updated over a week ago