Creating & Running incidents

Declare, collaborate and communicate around incidents

Chris Evans avatar Stephen Whitworth avatar Lisa Karlin Curtis avatar +10
40 articles in this collection
Written by Chris Evans, Stephen Whitworth, Lisa Karlin Curtis and 10 others
Managing ongoing incidents

Creating custom incident roles

Adding more incident roles to incident.io
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

How do I add attachments to incidents?

Lucy Jennings avatar
Written by Lucy Jennings
Updated over a week ago

Updating an incident's status and details

Changing the severity, status, summary and more - on the fly
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Setting reminders and nudges in incident.io

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Written by Chris Evans
Updated over a week ago

Sharing status updates with your team

Updating incident details and broadcasting updates internally
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Knowing who's in charge

Using Roles to assign ownership during an incident
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Escalating incidents

Pulling in certain teammates based on incident severity, specific affected systems etc.
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Actions and follow-ups

Use actions and follow-ups for tasks during and after incidents
Lucy Jennings avatar
Written by Lucy Jennings
Updated over a week ago

Keeping track of who's doing what

Creating and managing tasks and to-dos during and after incidents
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Written by Chris Evans
Updated over a week ago

Keeping your customers in the loop

Managing external communications
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Written by Chris Evans
Updated over a week ago

Creating and linking video call URLs for digital 'war rooms'

3 ways to generate and attach Zoom/GMeet call links to incidents
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Written by Chris Evans
Updated over a week ago

Shortcuts cheatsheet

List of shortcuts to run your incidents quicker
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Written by Chris Evans
Updated over a week ago
FAQs

Subscribing to Incidents

Incident subscriptions allow you to receive notifications whenever an incident is updated without having to be a member of its slack channel
Benji Sidi avatar
Written by Benji Sidi
Updated over a week ago

Can we run workflows on private incidents?

Automating processes on private incidents
Esther Delignat avatar
Written by Esther Delignat
Updated over a week ago

Can I delete or hide an incident?

Hiding an incident
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

I have existing incident channels, can those be imported?

How to import existing incident Slack channels, along with the key events that happened.
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Written by Charlie Revett
Updated over a week ago

Can I reopen an incident?

What to do if you need to reopen a closed incident
Connie Mills avatar
Written by Connie Mills
Updated over a week ago

Can we edit the timeline?

Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Can we change where incidents get announced?

How to change the channel where announcements are posted
Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Can we create conditional Custom Fields?

Making Custom Fields appear only if fields have a given value
Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Why can't I see all my team in the drop-down of incident roles?

If it looks like team members are missing, check these 2 things
Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Can we create incidents from a Jira/GitHub/Linear ticket?

Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Can we create incidents or actions from an existing Slack message?

Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Can I rename an incident?

Using "/inc rename"
Chris Evans avatar
Written by Chris Evans
Updated over a week ago

Can we automatically create incidents?

Programatically declaring incidents
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Written by Martha Lambert
Updated over a week ago

Can we mark incidents as sensitive and restrict access?

Declaring sensitive incidents as private to limit visibility and restrict permissions
Lisa Karlin Curtis avatar
Written by Lisa Karlin Curtis
Updated over a week ago

Can we run fake incidents to sandbox incident.io?

Declaring test incidents to play around and test settings and flows
Chris Evans avatar
Written by Chris Evans
Updated over a week ago