Creating & Running incidents | incident.io Help Center

incident.io Help Center

All Collections

Creating & Running incidents

Creating & Running incidents

Declare, collaborate and communicate around incidents

By Chris and 4 others5 authors43 articles

Creating a new incident

Declaring incidents

Can I create retrospective incidents?

Incident Lifecycle

Triaging your incidents

Inviting teammates to incidents

Customising your incident creation form using Custom Fields

Managing ongoing incidents

Creating custom incident roles

How do I add attachments to incidents?

Updating an incident's status and details

Setting reminders and nudges in incident.io

Sharing status updates with your team

Knowing who's in charge

Escalating incidents

Keeping track of who's doing what

Keeping your customers in the loop

Creating and linking video call URLs for digital 'war rooms'

Shortcuts cheatsheet

Learning from incidents

Generating your incident timeline

Assigning a Priority to Follow-ups

Creating Postmortems in 2 clicks

Sharing your post-mortems

FAQs

Subscribing to Incidents

Can we run workflows on private incidents?

Can I delete or hide an incident?

I have existing incident channels, can those be imported?

Can I reopen an incident?

Can we edit the timeline?

Can we change where incidents get announced?

Can we create conditional Custom Fields?

Why can't I see all my team in the drop-down of incident roles?

Can we create incidents from a Jira/GitHub/Linear ticket?

Can we create incidents or actions from an existing Slack message?

Can I rename an incident?

Can we automatically create incidents?

Can we mark incidents as sensitive and restrict access?

Can we run fake incidents to sandbox incident.io?