Creating & Running incidents

Decision Flows

Use a Decision Flow to help guide you during an incident

Written by Devin Heater
Updated over a week ago

Quick Actions

Learn how to create and customize Quick Actions

Written by Devin Heater
Updated over a week ago

Declaring incidents

How to kick off an incident 🔥

Written by Chris Evans
Updated over a week ago

Can I create retrospective incidents?

Learn how to log incidents that have happened in the past

Written by Lucy Jennings
Updated over a week ago

Incident Types

Use Incident Types to optimise your response for the situation at hand

Written by Martha Lambert
Updated over a week ago

Incident Lifecycle

Customise your Incident Lifecycle to your specific incident management process

Written by Andy Provan
Updated over a week ago

Triaging your incidents

Not sure if you're looking at a problem? Open your incident in triage first.

Written by Milly Leadley
Updated over a week ago

Inviting teammates to incidents

How to add team members to incident.io

Written by Stephen Whitworth
Updated over a week ago

Customising your incident creation form using Custom Fields

Use Custom Fields to tag incidents and capture more information

Written by Chris Evans
Updated over a week ago

Creating custom incident roles

Adding more incident roles to incident.io

Written by Chris Evans
Updated over a week ago

How do I add attachments to incidents?

Written by Lucy Jennings
Updated over a week ago

Updating an incident's status and details

Changing the severity, status, summary and more - on the fly

Written by Chris Evans
Updated over a week ago

Setting reminders and nudges in incident.io

Written by Chris Evans
Updated over a week ago

Sharing status updates with your team

Updating incident details and broadcasting updates internally

Written by Chris Evans
Updated over a week ago

Knowing who's in charge

Using Roles to assign ownership during an incident

Written by Chris Evans
Updated over a week ago

Escalating incidents

Pulling in certain teammates based on incident severity, specific affected systems etc.

Written by Chris Evans
Updated over a week ago

Actions and follow-ups

Use actions and follow-ups for tasks during and after incidents

Written by Lucy Jennings
Updated over a week ago

Keeping track of who's doing what

Creating and managing tasks and to-dos during and after incidents

Written by Chris Evans
Updated over a week ago

Keeping your customers in the loop

Managing external communications

Written by Chris Evans
Updated over a week ago

Creating and linking video call URLs for digital 'war rooms'

3 ways to generate and attach Zoom/GMeet call links to incidents

Written by Chris Evans
Updated over a week ago

Shortcuts cheatsheet

List of shortcuts to run your incidents quicker

Written by Chris Evans
Updated over a week ago

Generating your incident timeline

Painlessly gather the main events of the incident for debriefs and compliance

Written by Lisa Karlin Curtis
Updated over a week ago

Creating Postmortems in 2 clicks

Customising, generating and sharing post-mortems in incident.io

Written by Chris Evans
Updated over a week ago

Shoutouts

How to use the shoutout command in an incident

Written by Devin Heater
Updated over a week ago

Policies

Use policies to enforce your organisation rules within incident.io

Written by Rory Bain
Updated over a week ago

Subscribing to Incidents

Incident subscriptions allow you to receive notifications whenever an incident is updated without having to be a member of its slack channel

Written by Benji Sidi
Updated over a week ago

Can we run workflows on private incidents?

Automating processes on private incidents

Written by Esther Delignat
Updated over a week ago

Can I delete or hide an incident?

Hiding an incident

Written by Chris Evans
Updated over a week ago

I have existing incident channels, can those be imported?

How to import existing incident Slack channels, along with the key events that happened.

Written by Charlie Revett
Updated over a week ago

Can I reopen an incident?

What to do if you need to reopen a closed incident

Written by Connie Mills
Updated over a week ago

Can we edit the timeline?

Written by Lisa Karlin Curtis
Updated over a week ago

Can we change where incidents get announced?

How to change the channel where announcements are posted

Written by Lisa Karlin Curtis
Updated over a week ago

Can we create conditional Custom Fields?

Making Custom Fields appear only if fields have a given value

Written by Lisa Karlin Curtis
Updated over a week ago

Why can't I see all my team in the drop-down of incident roles?

If it looks like team members are missing, check these 2 things

Written by Lisa Karlin Curtis
Updated over a week ago

Can we create incidents from a Jira/GitHub/Linear ticket?

Written by Lisa Karlin Curtis
Updated over a week ago

Can we create incidents or actions from an existing Slack message?

Written by Chris Evans
Updated over a week ago

Can I rename an incident?

Using "/inc rename"

Written by Chris Evans
Updated over a week ago

Can we automatically create incidents?

Programatically declaring incidents

Written by Martha Lambert
Updated over a week ago

Can we mark incidents as sensitive and restrict access?

Declaring sensitive incidents as private to limit visibility and restrict permissions

Written by Lisa Karlin Curtis
Updated over a week ago

Can we run fake incidents to sandbox incident.io?

Declaring test incidents to play around and test settings and flows

Written by Chris Evans
Updated over a week ago